Background information
Osborne Energy Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and clients. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
What these covers
This section explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What are your rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) The right to restrict (i.e., prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided at the end of this section.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What information will Osborne Energy Ltd hold about you?
In order to complete these works, it will be necessary for Osborne Energy Ltd to obtain and store certain information regarding residents.
Some of this information will be made available to us from Wealden District Council. In this situation we are a Data Processor (as defined by Data Protection Legislation) for the local authority.
Some information we will obtain directly from you, either through our local site team or when you contact us directly. In this situation we are a Date Controller (as defined by Data Protection Legislation).
Irrespective of whichever role we perform, you can rest assured that we will only ever store the minimum information which we require in order to provide the highest level of service to you.
The information which we will store about you may include, but is not limited to:
- Your name (and names of other occupants at your address),
- Your residency status (if applicable).
- Your contact details (telephone and e-mail),
- Details of any adjustments or needs which we need to consider, whilst working at your address
Why does Osborne Energy Ltd need this information?
Osborne Energy Ltd processes your personal information for the following purposes:
- To enable us to make appointments with you (if necessary) to enable us to deliver works in accordance with our contractual obligations
- To ensure that we aware of any specific needs that you may have, when working at your address
- To enable us to undertake quality assurance and customer service checks
- Complaint or dispute resolution
What will Osborne Energy Ltd do with my information?
Your information will be held by Osborne Energy Ltd and may be shared within the Osborne Energy group of companies (including its successors). We may also share your information with carefully selected contractors and suppliers, who may perform works under contract to us. You can rest assured that we demand the same high data privacy standards of our supply chain, as we do from our own staff.
In certain circumstances we may share your personal data with statutory bodies where we are under a legal obligation to disclose that data.
We will only retain your personal information for as long as is necessary for us to fulfil our contractual obligations. If you have any questions or concerns regarding the manner in which we handle your data, please contact us using the details provided at the end of this section.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- Data files are password protected;
- Data files are backed up to secure Cloud storage;
- Paper files are securely stored
Osborne Energy Ltd has a comprehensive suite of governance policies relating to Data Protection and Information Security to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services which we provide.
Furthermore, our staff have all undertaken training to ensure they handle personal data in a manner which complies with relevant legislation and ensures that your privacy is protected at all times.
What are my rights?
If you wish to access to the personal information that we hold about you, or if you wish us to correct or erase any information that we hold about you, please contact us using the details provided below:
Email: info@osborneenergy.co.uk
Phone: 0800 085 1674
Letter: Osborne Energy Ltd. Freedom Works – The Palace Workshop, 1-3 Robertson Street, Hastings, East Sussex, TN34 1HN
If you are dissatisfied with our response, you may also contact the Information Commissioner’s Office.